Purchased Gold - Did not receive
If you're missing gold from a purchase, we've got you covered!
Just email us at firstname.lastname@example.org and be sure to include the following information:
- Name of the purchase provider (i.e. PayPal, Amazon, Paymo, etc)
- Transaction ID from the purchase provider
- Date of the purchase
We'll investigate getting your account properly credited!
Did Not Receive Earned Gold - Mobile App
The offers you see available on our apps are run by a third party company called Fyber. The easiest way to receive assistance with your earn gold offers is to contact Fyber directly. Please try contacting Fyber via their support contact by doing the ...
Gold Balance Temporarily Suspended
If your Gold balance is temporarily suspended from purchasing Gold or Pets, you'll need to contact us directly at email@example.com so that a billing member can review the account and we will take the appropriate action.
How can I request a refund?
To request a refund for unspent Gold or your newly purchased Premium subscription, please contact us directly at firstname.lastname@example.org with the following information: - Date of purchase - Payment Method (iTunes, Google Play Store, or PayPal) - ...
Video Offers - Pets/LUV Page - Desktop
You can now complete offers on the Pets page by watching a video! The earn gold video offer is run by a third party company called Fyber and can be accessed by clicking the gold 'Watch a Video" banner on the right side of your Pets page. After ...
Edit / Change Email Settings / Preferences
Don't want to receive email notifications from hi5 anymore? Follow these steps to unsubscribe to hi5 emails: Select “Account” from the top navigation bar, then “Settings”. Select the "Email Preferences" tab. You’ll then see a list of all notification ...