How can I request a refund?
To request a refund for unspent Gold or your newly purchased Premium subscription, please contact us directly at firstname.lastname@example.org with the following information:
- Date of purchase
- Payment Method (iTunes, Google Play Store, or PayPal)
- Transaction ID for the purchase or PayPal email address used to complete the purchase
We will then investigate your purchase and determine if it’s eligible for a refund.
Law Enforcement Resources
Hi5 has a dedicated team to field questions and requests from law enforcement officials. We pride ourselves on being an accessible and reliable resource for law enforcement. If you are a member of law enforcement and would like more information, you ...
Block / Unblock a User
If another user is bothering you, or you just don’t want to communicate with them, there are a number of ways to block them from contacting you: User’s Profile Page Go to the user’s profile page Click ‘Block User’ to the left of their profile photo ...
The Unified Message Center is a system that combines traditional messaging and real time, one-on-one instant messaging (chat) into a single threaded view. This stores all of your communications with another user in one place so it's easy to continue ...
Pets: Important iOS Update
Why was Pets removed from the iOS app? Unfortunately, the current version of Pets falls outside of the App Store’s guidelines. Pets was removed from the app while we work on changes to comply with all guidelines. In the meantime, you can continue ...
Pets: Lock How-To Android
You can place a pet you own on a lock by completing these steps: Select the three dot menu icon on the Pet you wish to lock From the menu that appears on the screen, select 'Lock Pet' From the 'Lock Pet' screen, you can select the time period you ...