Android App Troubleshooting
We make frequent updates to our apps to improve the user experience. If you encounter an issue with the app, please start with a 'clean install' of the app to ensure you have the latest available version. - On your Android go to 'Settings' > ...
Pets - Unlock a Pet - Android
If you'd like to release a Pet you own from a Lock, just follow these steps: Select the three dot menu icon on the Pet you wish to unlock From the menu that appears on the screen, select ‘Unlock Pet’ From the ‘Unlock your Pet’ screen, select ‘Unlock’ ...
Pets: Lock How-To Android
You can place a pet you own on a lock by completing these steps: Select the three dot menu icon on the Pet you wish to lock From the menu that appears on the screen, select 'Lock Pet' From the 'Lock Pet' screen, you can select the time period you ...
Android - Change Privacy Settings on App
To adjust your Privacy settings in the app, please follow the steps below: From the Home screen select the Settings menu (the small 'gear' in the upper right) Select ‘Accounts & Privacy’ Adjust Profile Privacy and Contact Privacy to your preference ...
VIP - Cancel Subscription - Android - Google Play Store
To cancel a subscription that was purchased through Google Play, please do the following: From your mobile device, locate and select the ‘Play Store’ app icon Once in the Play Store, select the menu icon at the top left corner of the screen to open ...