Android App Troubleshooting

Android App Troubleshooting

We make frequent updates to our apps to improve the user experience. If you encounter an issue with the app, please start with a 'clean install' of the app to ensure you have the latest available version.

- On your Android go to 'Settings' > 'Applications' (or 'Apps') > and locate the hi5 app

- Select 'Clear Cache' for the app, then select 'Clear Data' for the app (this will not affect your account)

- Select Uninstall (rather than Update or install over the currently installed version)

- Restart your Android device

- Re-download and Reinstall the latest version of the app

You may find the latest version of our hi5 Android app in the Google Play store, at the following links:

          hi5 Android App

If you continue to experience an app problem after updating to the current version, some issues may occur due to a networking issue or communication problem with your wireless network or cellular data provider.

If you normally use your cellular data provider to access Internet sites, as a further troubleshooting step please try connecting by using a WiFi network, or if you normally connect via a WiFi network, try using your cellular connection instead.

If you continue to experience an issue, please use the ‘Contact Us’ selection in the App Settings menu, or the ‘Submit a Ticket’ option on this support page to let us know about the problem.

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