Recent Articles
How can I request a refund?
To request a refund for unspent Gold or your newly purchased Premium subscription, please contact us directly at support@tagged.com with the following information: - Date of purchase - Payment Method (iTunes, Google Play Store, or PayPal) - ...
How do I contact hi5?
Customer Service: Email support@tagged.com Report Abuse: The best way to report a user is to click ‘Report Abuse’ next to the specific item that violates our Terms of Service. Reporting the specific message, comment, status or photo shows us the ...
Delete my account / cancel my profile FULL SITE
If you'd like to cancel your account, please follow these steps: *Mobile Users: Please go to m.hi5.com, follow the steps and select Full Site* Select “Account” from the desktop navigation bar, then “Settings”. Locate the “Cancel Account” section and ...
Cancel / Delete Account MOBILE
If you only access the site via a mobile device (using the mobile site or app), and you wish to cancel your account, you must log into the Mobile Site (m.hi5.com), then follow the steps below: Scroll to the bottom of the site and select ‘Settings’ ...
Pets - Unlock a Pet - Android
If you'd like to release a Pet you own from a Lock, just follow these steps: Select the three dot menu icon on the Pet you wish to unlock From the menu that appears on the screen, select ‘Unlock Pet’ From the ‘Unlock your Pet’ screen, select ‘Unlock’ ...
Popular Articles
Gift Cash
If you’re a Tagged/hi5-ranked Pet who owns another Tagged/hi5-ranked Pet, you’ll have the opportunity to give that Pet a gift of Pets Cash. This allows your Pet’s Value to increase. The Gift Cash feature is only available when both your Pet profile ...
Delete my account / cancel my profile FULL SITE
If you'd like to cancel your account, please follow these steps: *Mobile Users: Please go to m.hi5.com, follow the steps and select Full Site* Select “Account” from the desktop navigation bar, then “Settings”. Locate the “Cancel Account” section and ...
Buy Again
If you’re a Tagged/hi5-ranked Pet who owns another Tagged/hi5-ranked Pet, you’ll have the option to buy that Pet back over and over. This allows your Pet’s Value to increase, as well as your Assets (Cash + Total Pet Values). - The Buy Again feature ...
Reactivate / Reinstate Account
If you canceled your account and would like to reactivate it, please email support@tagged.com for assistance.
Pets: Lock
If you own a pet and want like to keep them a little longer, you can purchase a Pets Lock and place them under a lock for 1 DAY, 7 DAYS, or 28 DAYS. A Pets Lock allows one player’s Pets account to be “locked” to another player’s Pets account. When a ...